Information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We use analytics (google analytics, google search console and Hotjar) tools to measure and collect session information, including page response times, length of visits to certain pages, clicks, page interaction information, device type, country, operating system, browser and methods used to browse away from the page. Hotjar may also record your interactivity with the website (note that chat conversations, contact forms and other personally identifiable information are blanked out). We also collect personally identifiable information (including name, email, communications); comments, feedbacks, product reviews, recommendations, and personal profile. OneSignal, our push notification provider, also collects the date you subscribed, the last active session, whether or not you are still subscribed, your browser, your device operating system, number of active sessions, country, language and a non-identifiable user ID. OneSignal also collects analytical data such as how many users clicked on a notification. We may also store any information provided by phone or by email. Emails will be stored through our email mail client, G Suite (Google). We also collect general non-identifiable information such as likes and follows on various Social Media platforms that we use. Social Media platforms may also store reviews, comments and other information provided. If you came from Google Search, Google Search Console will have recorded anonymous information about how many people saw our website in search results and whether they visited our website.
We also collect and store any information that is created internally, by yourself, your site’s content management system, domain registrar, hosting provider or any other legal entity related to your site during the development and maintaining of your website.
How we collect the information
When you type in your information into our contact forms and via email we collect personal information you give us such as your name and email address. We assume that you agree to the collection of your personal information and that it will be used for the specific reasons stated. We also collect the information listed above when you: fill out contact forms, email us, phone us, enter a ChatBot conversation, subscribe to push notifications, use our website (Hotjar and Google Analytics collect information such as clicks, scrolls and mouse movement), view our website on Google Search, interact with posts or profiles on Social Media and other methods you may use to contact us.
How we store, use, share and disclose your personal information
If needed, we may provide information regarding your site, or your communications with us, to related entities involved in hosting and providing the services used on your site.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, ChatBot messages and postal mail.
How long do we retain your information?
Your business name, website address, contact details (these will not be displayed on our website and is for contact purposes only stated in the communications section), comments, feedbacks, reviews, recommendations and any photos or content of your website may be stored indefinitely for display purposes on our website. Also, other information described in the sections above may be stored indefinitely.
How you will be able to withdraw your consent
If you don’t want us to process your data anymore, please contact us at email@example.com. If at any time you confirm that you do not wish us to process your data, your details will be removed as soon as possible. We aim to do this within two weeks but note that this may not be possible depending on how long third parties take to respond.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org
Please do not expect an immediate response from any forms or emails.
Updated 20th March 2023